Privacy Policy

1. Who We Are

Translator Max (“we,” “us,” or “our”) is an independently operated website that provides AI-assisted translation between more than 60 languages, together with related text-transformation tools. For the purposes of the EU/UK General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), we act as the data controller for the personal information described in this policy.

You can reach us at any time using the contact details in Section 12. The Service is intended for a general audience and is not directed to children under 13 years of age.

2. Information We Collect

We collect only the information we need to run the Service. The categories are:

2.1 Information you give us

• Account information. If you create an account or sign in, we receive your email address, a display name if you provide one, the sign-in method used (Google or email and password), your email-verification status, and a unique user identifier. If you sign in with Google, Google shares your basic profile (name, email address and profile picture URL) with us. Passwords for email accounts are handled and stored in hashed form by our authentication provider; we never see or store your plaintext password.
• Translation and tool input. The text, source language and target language you submit in order to receive a translation or generated output.
• Comments and feature requests. If you post a comment or submit a feature request, we store the name and email address you provide (if any), the content of your submission, the page it relates to, and the time it was submitted.
• Support correspondence. The content of any message you send us by email, including your email address and any attachments.
• Payment and subscription information. If you purchase a paid plan, our payment provider collects your payment details. We do not receive or store your full card number. We do receive your email address, plan tier, subscription status, renewal date and a transaction identifier.

2.2 Information collected automatically

• Usage data. Pages and language pairs you view, features you use, referral URLs, session duration, and interactions such as clicks and scroll depth.
• Device and technical data. IP address, browser type and version, operating system, device type, screen size, language preference, and a truncated or approximate location derived from your IP address (typically city level).
• Server logs. Requests to our Site and to our translation API are logged by our hosting and security providers, primarily for security, abuse prevention and troubleshooting.

2.3 Information we do not collect

We do not collect government identifiers, biometric data, precise GPS location, health data, or the contents of your device. We do not ask for or store your Google password. We do not sell personal information, and we do not use the text you translate to build advertising profiles.

3. How We Use Your Information

We use the information described above to:

• Provide the Service, including producing translations and generated outputs;
• Create and maintain your account, verify your email address, and keep you signed in;
• Publish, moderate and display comments and feature requests, and respond to them;
• Process payments, manage subscriptions, and provide customer support;
• Understand aggregate usage so we can improve translation quality, page performance and the usability of the Site;
• Display advertising that keeps the Service free for most users, and measure whether those ads are shown and seen;
• Protect the Service against spam, scraping, fraud and abuse, including through bot-detection challenges on submission forms;
• Comply with legal obligations and enforce our Terms & Conditions.

Where the GDPR applies, we rely on the following legal bases: performance of a contract (providing the Service you request), our legitimate interests (securing and improving the Service, and funding it through advertising), your consent (where required for analytics or advertising cookies, and for marketing emails), and compliance with legal obligations.

4. Cookies, Advertising and Analytics

We and our partners use cookies, local storage and similar technologies. Cookies are small text files placed on your device. The categories we use are:

• Strictly necessary. Required for the Site and the Service to function, for example keeping you signed in (session tokens are stored in your browser by our authentication provider) and protecting forms against abuse.
• Analytics. We use Google Analytics 4 (GA4), which sets cookies such as _ga and _ga_* to distinguish browsers and sessions for up to two years, and records page views and aggregated interaction data. We also run a self-hosted Umami instance, which is cookieless and records only aggregate page-view statistics.
• Advertising. We display ads through Google AdSense. Google and its partners may use cookies and device identifiers, including the DoubleClick cookie and identifiers such as __gads and __gpi, to serve, limit, measure and personalise ads, including ads based on your prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this Site and/or other sites on the Internet.

You can control or delete cookies through your browser settings, and you can opt out of personalised advertising by visiting Google Ads Settings or aboutads.info. Blocking cookies may affect how parts of the Site work, but the core translation tools remain usable. Where local law requires consent before non-essential cookies are set, we ask for that consent before enabling the relevant categories.

5. How We Share Information

We do not sell your personal information. We share it only with service providers that process it on our behalf or as described below:

We may also disclose information when required by law, to respond to lawful requests from public authorities, to protect our rights or the safety of users, or as part of a merger, acquisition or sale of assets, in which case we will notify affected users. Comments and feature requests you choose to publish are visible to other visitors; please do not include sensitive information in them.

Third-party providers, including Google, may process data under their own privacy policies. You can review them at policies.google.com/privacy.

6. Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected for:

• Translation text: processed in memory to produce the response and not stored in our database. It may exist transiently in provider logs for a short period as part of normal request handling.
• Account data: retained while your account is active. If you delete your account, we remove or anonymise it within 30 days, except for records we must keep for legal, tax or fraud-prevention reasons.
• Comments and feature requests: retained until the content is removed or you ask us to delete it.
• Subscription and transaction records: retained for as long as required by tax and accounting law, typically up to 7 years.
• Analytics data: aggregated or de-identified usage data for up to 14 months. Server and security logs for up to 30 days.

7. How We Protect Your Information

All traffic to the Site is encrypted in transit using TLS. Data at rest is stored in our providers’ encrypted systems, and access to production systems is limited to the operators who need it, protected by individual credentials and, where available, multi-factor authentication. API keys and other secrets are stored as server-side environment variables and are never exposed to the browser. Passwords are stored only as salted hashes by our authentication provider. Submission forms are protected by bot-detection challenges to prevent spam and abuse.

No method of transmission or storage is completely secure. If we become aware of a breach that affects your personal data, we will notify affected users and the relevant authorities without undue delay, as required by applicable law.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Access and portability: obtain a copy of the personal information we hold about you in a portable format;
• Correction: have inaccurate or incomplete information corrected;
• Deletion: ask us to delete your personal information and your account;
• Restriction and objection: ask us to restrict or stop processing your information, including for direct marketing;
• Withdraw consent: change or withdraw cookie and marketing consent at any time, without affecting processing carried out before withdrawal;
• Non-discrimination: California residents have the right not to be discriminated against for exercising their privacy rights. We do not sell or share personal information for cross-context behavioural advertising in a way that triggers an opt-out right without offering the controls described in Section 4.

To exercise any of these rights, email us at hello@translatormax.com. We will respond within the timeframe required by applicable law, normally 30 days, and may ask you to verify your identity before acting. You also have the right to lodge a complaint with your local data-protection authority (for example the supervisory authority in your EU or UK country of residence).

9. Children’s Privacy

The Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 (or under the minimum age of digital consent in your jurisdiction). If you believe a child has provided us with personal information, contact us and we will delete it promptly. Accounts found to belong to under-age users will be closed.

10. International Data Transfers

We operate globally and use service providers located in the United States and other countries. Your information may therefore be processed in a country other than your own, where data-protection laws may differ. Where we transfer personal data out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and, where applicable, the EU–US Data Privacy Framework as implemented by our providers. You may request more information about these safeguards by contacting us.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in the Service or in applicable law. The “Last updated” date at the top of this page shows when the current version took effect. If we make material changes that affect your rights, we will provide a prominent notice on the Site or by email to registered users before the changes take effect. Continued use of the Service after an update means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, or want to exercise any of the rights described above, please contact us at:

• Email: hello@translatormax.com
• Developer contact: tangchijin@gmail.com
• Website: www.translatormax.com

We aim to answer every privacy request within 30 days. See also our Terms & Conditions.